Terms & Conditions

  • Home
  • Terms & Conditions

Effective Date: 01.10.2024
Company Name: Efficient Home Energy Ltd
Website: www.efficienthomeenergy.uk

1. Introduction

Welcome to Efficient Home Energy ltd. By using our services, including electrical, gas, and renewable technology services, you agree to the following terms and conditions. Please read these carefully before proceeding with our services.

2. Services Offered

We provide the following services:

  • Electrical work including EICRs, Electrical Certificates, PAT testing, rewiring, fire alarm installation, and emergency lighting testing.
  • Gas services, including Gas certificates, boiler servicing, boiler repairs and installations.
  • Renewable technology installations, including air-to-air heat pumps and solar panel systems.
  • Energy Performance Certificates (EPCs) for homes and businesses.

3. Pricing

  • Our service rates are provided in the quotation or agreement prior to commencing any work.
  • We charge a £50 fee for failed visits, which occurs when an engineer attends the site, but access is not provided (e.g., the customer does not answer the door or is unavailable at the scheduled time).
  • Engineers will wait up to 5 minutes outside the property for someone to arrive. If no one arrives within that time, the engineer will move on to the next job to avoid being late to other appointments.
  • All prices exclude VAT unless otherwise stated.

4. Guarantees and Warranties

  • We offer a 6-month guarantee on all workmanship, ensuring our work is of high quality and meets industry standards.
  • All parts provided by Efficient Home Energy UK come with a 12-month warranty, starting from the date of installation.
  • Guarantees and warranties are void if there is tampering, misuse, or interference with our installations by third parties.

5. Paperwork and Certificates

  • We aim to deliver all certificates (including Energy Performance Certificates, Gas Safety Certificates, and others) and paperwork related to the services provided within 48 hours after completion of the work.
  • While we strive to meet this target, delivery within 48 hours is not guaranteed. If urgent, please contact us, and we will prioritise your request.
  • Certificates will not be issued until payment has been received in full.

6. Payment Terms

  • All payments must be made in advance, unless otherwise agreed in writing.
  • We reserve the right to withhold service or delay the commencement of work until full payment has been received.
  • All invoices must be paid prior to the scheduled work date. Failure to provide payment may result in cancellation of the service.
  • We reserve the right to charge interest on overdue payments at a rate of 4% above the Bank of England base rate.

7. Appointments and Scheduling

  • We agree on a specific timeslot for our appointments. However, due to unforeseen circumstances, the engineer may arrive slightly earlier or later than expected.
  • If the engineer arrives early or late, we will inform you as soon as possible to avoid inconvenience.

8. Cancellations and Rescheduling

  • If you need to cancel or reschedule a service appointment, you must inform us at least 24 hours (during work days Monday to Friday) in advance.
  • Failure to cancel within 24 hours (during work days Monday – Friday) will result in a £50 cancellation fee.
  • Any job over £1000 requires a minimum of a 50% deposit, which is non-refundable. This is due to the cost of the parts purchased, the time taken by the office to make the booking, and the preparation of the engineer’s schedule and materials for the day of the visit.

9. Liability

  • We will not be held liable for any indirect, consequential, or incidental damages arising from our services.
  • Efficient Home Energy UK will not be responsible for any delays caused by unforeseen circumstances beyond our control, including but not limited to weather conditions, supply chain issues, or third-party actions.
  • We will not be responsible for delays in work that prevent tenants from moving into a property.
  • Our liability is limited to the cost of the services provided and does not extend to any associated costs, such as lost profits or damages.

10. Customer Responsibilities

  • The customer can request that the engineer be DBS checked before attending the property.
  • Customers must ensure that our engineers have clear and safe access to the property and relevant areas for completing the work.
  • Accessibility to meters and fuse boxes located in cupboards should be easy. The landlord or tenant should know the locations of these meters and fuse boxes before our arrival.
  • The landlord or tenant must ensure that power is available and that there is money on the meter (if applicable) to allow testing to proceed.
  • The electricity must be turned off while we conduct testing, and all rooms must be accessible for inspection.
  • Customers are responsible for securing the necessary permissions or authorisations from property owners, landlords, or local authorities before any work begins.

11. Complaints and Issues

  • If you have any issues or complaints regarding our services, please email us at [email protected], addressed to the Office Manager.

12. Intellectual Property

All content, designs, and information provided by Efficient Home Energy UK, including but not limited to certificates, designs, and technical reports, remain the intellectual property of the company and cannot be copied, reproduced, or used without our express written consent.

13. Termination of Services

Efficient Home Energy UK reserves the right to terminate services at any time if the terms outlined in this agreement are not adhered to by the customer or if we are unable to carry out the services due to circumstances beyond our control.

14. Dispute Resolution

Any disputes arising out of or in connection with these terms will first be addressed through mediation. If mediation fails, disputes will be settled under the laws of England and Wales.

15. Amendments

Efficient Home Energy UK reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website or as communicated via email.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: